Waxing Secrets Blog
Here you will find the answers!
Waxing Secrets Blog
Questions about the PINK Online Shop
In order to start buying, you will need to register first. We will email you the link to confirm your request, which needs to be done within 24 hours. For full activation, we need to receive a proof of your affiliation to the cosmetics industry. Please check below for detailed instructions on each step of PINK registration process.
Registration requires your name, address and contact details (telephone and e-mail). For the subsequent activation we need a proof of affiliation to the cosmetics industry (e.g. website, Facebook page, certificate of registration, trade license, employment contract, training certificate). VAT identification number is optional.
After you register, we need a proof of your affiliation to the cosmetics industry so that your account can be activated (e.g. website, Facebook page, certificate of registration, trade license, employment contract, training certificate).
After submitting the registration form online, you will receive an email with an confirmation link that will require you to activate the user account within 24 hours. Only then can you finalize the registration. After 24 hours, the activation link is no longer valid and you must repeat the registration process.
For the activation of the prices, a proof of affiliation to the cosmetics industry is necessary (e.g. website, Facebook page, certificate of registration, trade license, employment contract, training certificate). Please send us this proof by e-mail to [email protected]
Entering VAT ID (BTW or TWA ID) for customers outside of Germany is optional. If you provide a valid VAT ID of your company, you will not be charged German VAT. If an error occurs during the entry, either an incorrect VAT ID or a tax ID was entered by mistake (which is not suitable here).
If you have any questions about your order, please feel free to contact us at any time via our contact form.
We deliver our products worldwide. If your country is not available in the country selection list, please contact us.
The following payment methods are available for customers outside of germany: Paypal, SEPA direct debit (depending on the country) or Klarna Direct debit.
In case of direct debits, e.g due to insufficient funds, bank handling fees of EUR 12.50 will be charged.
In this case, please do not transfer the money unless we contact you first. Please make sure there are sufficient funds in your account to cover the transaction and we will try to debit you again a few days later. We will also inform you in advance by e-mail.
Our goods are shipped with DHL or UPS, depending on the desired destination. After the goods have been shipped, you will receive a tracking number by e-mail, which will allow you to track the status of the shipment.
Please contact us if you have problems with a PINK Wax Heater. The manufacturer’s warranty is 12 months from the date of purchase under the following warranty conditions:
- Dated proof of purchase and contact details must be enclosed for each repair that is carried out under warranty
- Damage, alteration or removal of the serial number voids any warranty
- Normal signs of wear and tear are excluded from the warranty
Damage caused by the following causes is excluded from this warranty :
- Connecttion of the device to incorrect mains voltage or current type
- Dropping the device, negligence, disassembly, improper use
- Repairs or modifications not carried out by a certified electrical company
- If the already melted wax is boiled in the heater at the highest temperature for more than 15 minutes, the heater can be damaged. This is not covered by the warranty.
In general, there are approximately 4 working days between ordering and receivin of the goods. After the gods have been shipped, you will receive a tracking number by e-mail, which will allow you to track the status of the shipment.
Pedicure & Cosmetics
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