Questions about
PINK Shop?

Here you will find the answers!

Waxing Secrets Blog

Waxing Secrets Blog

Questions about the PINK Online Shop

How do I start buying on PINK Online Shop ?

In order to start buying, you will need to register first. We will email you the link to confirm your request, which needs to be done within 24 hours. For full activation, we need to receive a proof of your affiliation to the cosmetics industry. Please check below for detailed instructions on each step of PINK registration process.

How do I register for PINK Online Shop?

Registration requires your name, address and contact details (telephone and e-mail). For the subsequent activation we need a proof of affiliation to the cosmetics industry (e.g. website, Facebook page, certificate of registration, trade license, employment contract, training certificate). VAT identification number is optional.

What commercial proof do I have to provide in order to get activated on PINK Online Shop? ?

After you register, we need a proof of your affiliation to the cosmetics industry so that your account can be activated (e.g. website, Facebook page, certificate of registration, trade license, employment contract, training certificate).

I have registered, but I get a login error – what can I do?

After submitting the registration form online, you will receive an email with an confirmation link that will require you to activate the user account within 24 hours. Only then can you finalize the registration. After 24 hours, the activation link is no longer valid and you must repeat the registration process.

I activated my account via the activation link, why can’t I see the prices after logging in?

For the activation of the prices, a proof of affiliation to the cosmetics industry is necessary (e.g. website, Facebook page, certificate of registration, trade license, employment contract, training certificate). Please send us this proof by e-mail to [email protected]

Do I need to enter a VAT ID (BTW or TWA ID)?

Entering VAT ID (BTW or TWA ID) for customers outside of Germany is optional. If you provide a valid VAT ID of your company, you will not be charged German VAT. If an error occurs during the entry, either an incorrect VAT ID or a tax ID was entered by mistake (which is not suitable here).

I have questions about my order – whom can I contact?

If you have any questions about your order, please feel free to contact us at any time via our contact form.

To which countries do you deliver your products?

We deliver our products worldwide. If your country is not available in the country selection list, please contact us.

What payment methods are available to me in the PINK online shop?

The following payment methods are available for customers outside of germany: Paypal, SEPA direct debit (depending on the country) or Klarna Direct debit.

What happens if there is not enough money in my account to cover the SEPA direct debit transaction?

In case of direct debits, e.g due to insufficient funds, bank handling fees of EUR 12.50 will be charged.

Should I transfer the amount myself in case of insufficient account funds?

In this case, please do not transfer the money unless we contact you first. Please make sure there are sufficient funds in your account to cover the transaction and we will try to debit you again a few days later. We will also inform you in advance by e-mail.

What are the shipping costs?

An overview of the shipping costs can be found at this link: PINK Shop Shipping Costs.

Which Shipping service provides does PINK work with?

Our goods are shipped with DHL or UPS, depending on the desired destination. After the goods have been shipped, you will receive a tracking number by e-mail, which will allow you to track the status of the shipment.

What are the manufacturer’s warranties on the PINK Wax Heaters?

Please contact us if you have problems with a PINK Wax Heater. The manufacturer’s warranty is 12 months from the date of purchase under the following warranty conditions:

  • Dated proof of purchase and contact details must be enclosed for each repair that is carried out under warranty
  • Damage, alteration or removal of the serial number voids any warranty
  • Normal signs of wear and tear are excluded from the warranty

Damage caused by the following causes is excluded from this warranty :

  • Connecttion of the device to incorrect mains voltage or current type
  • Dropping the device, negligence, disassembly, improper use
  • Repairs or modifications not carried out by a certified electrical company
  • If the already melted wax is boiled in the heater at the highest temperature for more than 15 minutes, the heater can be damaged. This is not covered by the warranty.
How quickly will I receive my goods after an order?

In general, there are approximately 4 working days between ordering and receivin of the goods. After the gods have been shipped, you will receive a tracking number by e-mail, which will allow you to track the status of the shipment.

"I am very satisfied with the wax and would recommend it anytime. To work professionally and achieve the best possible results, in my opinion, requires professional training. In the training, you learn so many tips and tricks. Keep it up!"
Manuela M.
Beauty Studio
"The best wax ever! Whether Hot Wax or Strip Wax, both great to work with and pleasant for the customers. Also, the training courses are highly recommended, informative and very hands-on, so you come out with a very good feeling."
Sabine H.
be(e) Beauty, Medical Beautician,
Pedicure & Cosmetics
"Next Generation Hot Wax removes unwanted hair quickly and in a clean way."
Ernst & Ernst
Hair-styling & Barbershop
"My beautician removes my hair with this wax, I think it's great!
The skin feels super smooth and soft and the result is hairless!"
Vanessa S.
End user
"That's just great! The best wax on the market, I can recommend it.
All trainings mega professional! Big praise to the company."
Mejrima Bradaric, Berlin
Maryliner Professional
"Since we work with PINK Wax, we have more satisfied customers and no more skin reactions."
Birgit Nehring, Köln
"The best wax in all areas! Heats up super fast, clean to apply, has a pleasant smell, top result!"
Johanna Burggraf, Kirchweidach
Beauty & Make-Up Artist
"The best product I've ever worked with. My customers love it and are very happy with it. Effective, fast and gentle to the skin."
Sylvia Rothe, Fischen im Allgäu
Beauty & Eyelash Studio
"Finally, a wax that does what it should. The support is great and the delivery is fast. My customers are very excited. Thank you PINK!"
Angela Zimmermann, Geisa
Studio Hautnah
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4 Million
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